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Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

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South Planks Farm
Effective Date: 20/05/2025

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This Return and Cancellation Policy applies to all room bookings made with South Planks Farm (“we”, “our”, “us”) via our website www.southplanksfarm.co.uk. By placing a booking, you agree to the terms outlined below.

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Booking Cancellation by the Customer

We understand that plans may change. However, to protect our scheduling and resources:

  • Refunds are only available for cancellations made at least 48 hours before the booking start time.

  • Cancellations made less than 48 hours before the booking start time are non-refundable.

Please note: No partial refunds will be offered for late arrivals, early departures, or unused time.

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Rescheduling Bookings

  • You may request to reschedule your booking once, free of charge, if requested at least 48 hours before the original start time.

  • Rescheduling requests made less than 48 hours before the booking will be treated as a cancellation and are non-refundable.

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No-Show Policy

  • Failure to attend your scheduled booking without notice will be treated as a no-show. No-shows are non-refundable and not eligible for rescheduling.

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Cancellation by South Planks Farm

In rare cases, we may need to cancel or reschedule your booking due to unforeseen circumstances (e.g. technical faults, staff absence, maintenance):

  • If we cancel your booking, you will be offered either a full refund or a rescheduled booking at no extra cost, whichever you prefer.

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Refund Processing

  • Where applicable, refunds will be issued to your original payment method within 5–10 business days.

  • If you have not received your refund within this timeframe, please contact us at info@southplanksfarm.co.uk.

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Contact Us

If you have questions or need assistance with your booking:

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South Planks Farm
📍 Website: www.southplanksfarm.co.uk
📧 Email: info@southplanksfarm.co.uk
📞 Phone: 01995 600551

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Your Legal Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

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